Refund & Cancellation Policy

Unpaid trial requests

When you submit a package request, no payment is collected. The order initially remains On hold while we coordinate service viewing and trial panel access by email. You may withdraw an unpaid request by emailing [email protected] with the order number and order email. Because no payment has been collected, there is no refund to issue at this stage.

Paid orders awaiting activation

If payment has been confirmed but the purchased package has not yet been activated, contact support promptly with the order details. The business will review the payment and activation status together with the reason for the request. If you request cancellation before your purchased package is activated, you are eligible for a full refund.

Activated packages and unused credits

An activated package adds the purchased credit balance and panel access. Unused reseller credits do not expire. A request concerning an activated package with unused credits will be reviewed in light of the activation status, account activity, stated issue, and any applicable statutory rights. If no credits have been used, you may request a full refund within 3 days of package activation. After this period, change-of-mind refunds are not available. Technical issues are reviewed as described below.

Credits already used for subscriptions

Credits used to create customer subscriptions are no longer unused balance: 1-, 3-, 6-, and 12-month subscriptions use 1, 3, 6, and 12 credits respectively. An activated subscription keeps its selected duration. If a request involves credits already used, identify the affected subscription and explain the problem so the actual circumstances can be reviewed. Once any credit has been used, change-of-mind refunds are not available, including for the remaining unused balance. This does not prevent review of technical issues or affect applicable statutory rights.

Technical problems and incorrect charges

Report a technical problem with the service or panel as soon as reasonably possible and include useful details such as the affected order and what you observed. Do not send passwords. If you believe an amount was charged incorrectly or without authorization, say so clearly and provide the order information and transaction details available to you, but never email full payment-card information. Support will investigate the order, payment, and service records. We first attempt to resolve technical problems. If a problem cannot be resolved, we review compensation or a refund on a case-by-case basis. Confirmed accidental duplicate payments are refunded.

How to submit a refund or cancellation inquiry

Email [email protected] and include:

• your order number;
• the email address used for the order;
• a clear description of the issue or requested cancellation; and
• relevant dates, messages, or technical details that help explain the request.

Do not include account passwords or payment-card information. Submitting an inquiry does not by itself determine the outcome. We will review the order state and relevant facts. This policy does not exclude statutory rights that apply to you.

Refund processing

Approved refunds are issued within 3 business days of approval. The time it takes for funds to reach your account varies by payment method and bank. We will confirm the outcome of your request by email. Nothing in this policy limits applicable statutory rights.

See the Terms of Service for the order and credit model and the Privacy Policy for how inquiry information is handled.